Secretariat Services
Each charities' needs are different
We tailor our support to fit those needs
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Secretariat Services


When charities are run by the trustees or a small number of staff there is a need to have an additional resource, a trusted advisor or trouble shooter who can energise, nurture and support in a practical way.

What makes a Secretariat effective?

Each charities needs will be different so we always tailor our support to fit those needs. However, an effective secretariat:

  • connects people to work together on common goals,
  • supports the Chair of Trustees by offering sound and trusted advice on governance, policy, and administrative issues,
  • supports practical results that achieve goals and objectives,
  • ensures transparency while maintaining confidentiality and
  • delivers on time, every time.


The support we provide as a charity’s secretariat falls broadly into five areas.


  • Provide meeting support (i.e. assisting the Chair of Trustees to develop agendas, collate and circulate papers, prepare and circulate minutes, etc.),
  • Organise meetings including all logistics (i.e. travel, accommodation, catering, venue booking, etc.),
  • Keep records (i.e. minutes, deeds, constitutions, terms of reference, etc.) including establishing and maintaining document management systems,
  • Manage telephone/email enquiries,
  • Establish and maintain an online presence (i.e. websites, social media, etc.).


  • Alongside the Chair of Trustees, support new trustees to understand their role and function,
  • Develop terms of reference and operating procedures, including polices.
  • Provide advice on governance issues faced by the board,
  • Run Trustee appointment, resignation and dismissal, and/or election, processes.
  • Develop and maintain conflict of interest registers.

Project management

  • Supporting the development of a work programme that includes objectives, work streams, timeframes, budget, and responsibilities,
  • Identify and recommending on the managing risks to the charity,
  • Reporting regularly to the Chair of Trustees on activities completed and upcoming activities,
  • Developing and maintaining a calendar of events,
  • Building and maintaining effective relationships within the group and with other stakeholders,
  • Manage the monitoring and evaluation of projects.


  • Prepare advice on policy,
  • Circulate emerging information to group members (e.g. new studies published),
  • Coordinate Trustees’ input on papers and seek input from external stakeholders as needed,
  • Implement resolutions, directives or actions as required.


  • Coordinate the preparation of accounts, file company reports, and any other regulatory requirements (if needed),
  • Process grant applications,
  • Prepare papers on financial issues,
  • Manage budget.


Telephone: 01243 943 059

Or schedule an initial chat HERE